Settlement & Verdict Reduction Specialists:
“Professional Surveillance Investigators”
Mitigant Investigations Group LLC is a specialized surveillance team based out of Manhattan, NYC.
​
As a trusted, regional provider with over 25 years of experience, we are dedicated to serving our clients in the insurance defense community with some of the most compelling evidence available.
About
Leadership from the Front
More than twenty-five years ago, native New Yorker - Adrian Santiago embarked on his professional career by serving as an in-house investigator for a prestigious midtown law firm. Subsequently, he garnered additional invaluable expertise by working as an AIG Investigator, further fortifying his acumen in the field.
The next logical progression was to launch an independent private investigations firm whereby he could leverage his extensive knowledge and proficiency. This culminated in the inception of the latest iteration, Mitigant Investigations Group LLC, a bespoke unit tailored to the task at hand - reducing costs for insurance defense clients by millions of dollars.
“While virtually all P.I.s offer surveillance services, most do not divulge they don't personally do it. It’s understandable as it's the most physically and psychologically demanding investigative discipline. That in mind, I’m proud of what our team has accomplished and the favorable results we continue to deliver.” - Adrian Santiago
Why Us
THE MITIGANT DIFFERENCE
Distinctively, we place importance on characterizing between high-level, cost-effective surveillance and ineffective, wasteful surveillance.
Over the past decades, we have commonly been requested by clients to handle challenging cases that were previously mishandled by other claims investigations providers. Upon examining the past investigation reports, we have been dismayed by the consistently low quality of work delivered to clients across the industry.
​
It may sound strange, but unfortunately, we must state in plain terms -
​
We Know the Difference Between “Good” and “Bad" Surveillance.
​
And THAT in itself … is the difference.
Continued Training
Modeled after the United States Army Reconnaissance and Surveillance Leaders Course (RSLCO), operatives are required to maintain KPI’s (Key Performance Indicators) and participate in Mitigant Field Training Exercises (FTX). We are unaware of any other such protocol within the industry.
Your Expectations Redefined: Mitigant Performance Standards
At Mitigant, we take our performance standards very seriously. We adhere to the highest level of professionalism and ethics while delivering leverageable results to our clients. To ensure this, we DISAPPROVE the following practices:
​
-
Losing plaintiffs/claimants or causing suspicion: Surveillance success often hinges on these two critical factors.
-
Poor quality video: We capture focused, stabilized, lengthy (when needed) and identifying video footage. Our goal is to provide clear and concise evidence.
-
Following the wrong subject: We make sure that we are tracking the correct subject to prevent wasting time and resources.
-
Utilizing unskilled and unknowledgeable field operatives: Our field operatives are highly trained and skilled professionals who are knowledgeable of, and apply, the best practices for gathering evidence.
​​
-
Slow request turnaround time: We understand the urgency of our clients' needs and work diligently to ensure that all requests are processed in a timely manner.
​​
-
Poor communications: Our team is committed to delivering timely and responsive communication, ensuring our clients receive regular updates throughout each investigation.
​
By adhering to these practices, we ensure that you receive the highest level of service and that your cases are investigated efficiently and effectively.
What We Offer
SURVEILLANCE SERVICES
Manned Mobile Surveillance Investigations
​
Whether it’s a single or multi-operator investigation, our investigators are equipped with the proper tools for optimal surveillance performance including tinted vehicles, the latest high resolution, image-stabilized, zoom-enabled cameras, hidden video cameras, communications technology, outfitted and tinted vehicles, etc.
More importantly, surveillance investigations is a rigorous endeavor requiring an upkeep of skills along with unwavering tenacity and discipline.
That’s why each of our Mitigant field operatives is a vetted, high-level performer.
Ancillary Investigations
​
-
Background & Database Searches
-
Social Media Searches
-
Locates
The Most Compelling Evidence
Leverage ... is leverage
Mitigant conducts surveillance investigations for a vast number of Claims, Litigation and Insurance Defense purposes, including but not limited to:
-
Suspected Fraud
-
General Liability
-
Construction/NY Labor Law
-
Personal Injury Defense
-
Auto & Truck Liability
-
Product Liability
-
Premises Liability
-
Medical Malpractice
-
Disability
-
Workers’ Compensation
-
SIU Enhancement
Our Clients
WHO WE SERVE
Our clients have repeatedly proven that aggressive surveillance of plaintiffs/claimants provides large monetary savings, as well as more ability in closing numerous files. Two or three successfully defended liability or worker's compensation cases can offset the cost of investigations for the entire year.
Earned Trust
-
Insurance Defense Law Firms
-
Insurance Carriers
-
Third-Party Administrators
-
Self-Insured Employers
-
Government Entities: State, Municipal, Police Depts
-
Claims Adjusters
Testimonials
Experience for Yourself
“For any defense counsel, I highly recommend Mitigant. Their field work along with their fluid communications is unparalleled. They’re like leverage in a box.”
Defense Attorney
“Mitigant strives to produce better surveillance results than the rest. They achieve that.”
Claims Director, TPA
“Not many surveillance vendors provide consistently good outcomes. This is not the case with Mitigant. This team is very competent at their craft.”
Senior Claims Rep,
Self-Insured Co.
“Mitigant makes it worth your time and definitely makes it worth the money.”
Defense Attorney
“Their investigators probably know Greater NY and the surrounding areas better than anyone and it really shows in their case work. Plus, fast turn around!”
Claims Handler,
TPA
TERRITORY OF COVERAGE
Our territory of coverage includes New York City and its surrounding regions within New York State.
This includes the five boroughs of Manhattan, Bronx, Brooklyn, Queens and Staten Island, plus Long Island (Nassau & Suffolk Counties).
We also regularly operate in Westchester, Rockland, Putnam, Dutchess, Orange and Ulster Counties.
Our team routinely travels throughout the nation conducting investigations for our clients on cases that originate in our licensed, local territory upon special request.
For Better Results
CONTACT US
To discuss how we can assist your organization or to refer a new assignment, please contact us: